Privacy Policy

At NeckWise, we prioritize protecting the privacy of our website visitors, service users, individual customers, and customer personnel. This policy outlines our role as a data controller concerning the personal data of these individuals, detailing how we determine the purposes and means of processing their personal data.

Our website features privacy controls allowing you to manage your personal data preferences, including opting in or out of direct marketing communications and limiting data collection, sharing, and publication. Access these controls via our website.

We use cookies on our website. Where these cookies are not essential for providing our services, we will seek your consent upon your first visit to our website.

In this policy, “we”, “us”, and “our” refer to NeckWise. For more information, refer to Section 13.

The Personal Data We Collect

In Section 3, we outline the general categories of personal data we process and, where applicable, information about the source and specific categories of that data.

Contact Data: This includes your name, email address, telephone number, postal address, and social media account identifiers. We obtain this data from you and/or your employer. If you log in using a social media account, we collect relevant contact data from the provider.

Account Data: This includes your account identifier, name, email address, business name, account creation and modification dates, website settings, and marketing preferences. This data primarily comes from you and/or your employer, although some elements may be generated by our website.

Transaction Data: This includes details of transactions you make with us, such as your name, contact details, payment card details, and transaction details. The source of this data is you and/or our payment services provider.

Communication Data: This includes any communication you send to us or we send to you, along with metadata associated with these communications. Our website generates metadata for communications made through website contact forms.

Usage Data: This includes information about your use of our website and services, such as your IP address, geographical location, browser type and version, operating system, referral source, visit length, page views, and navigation paths. The source of this data is our analytics tracking system.

Purposes of Processing and Legal Bases

In Section 3, we detail the purposes for which we process personal data and the legal bases for this processing.

Operations: We process your data to operate our website, fulfill orders, provide services, supply goods, generate invoices, and manage credit control. The legal basis is the performance of a contract between you and us or steps to enter into such a contract.

Publications: We process account data for publishing purposes in line with your instructions. The legal basis is contract performance.

Relationships and Communications: We process contact, account, transaction, and communication data to manage relationships, provide support, and handle complaints. The legal basis is our legitimate interests in communication, relationship maintenance, and proper administration.

Direct Marketing: We process contact, account, and transaction data to create, target, and send marketing communications. The legal basis is our legitimate interests in promoting our business.

Research and Analysis: We process usage and transaction data to research and analyze website and service usage. The legal basis is our legitimate interests in monitoring and improving our business.

Record Keeping: We process your data to maintain databases and business records. The legal basis is our legitimate interests in efficient business operation.

Security: We process your data for security purposes and fraud prevention. The legal basis is our legitimate interests in protecting our business and services.

Insurance and Risk Management: We process your data to obtain insurance, manage risks, and seek professional advice. The legal basis is our legitimate interests in protecting our business.

Legal Claims: We process your data for legal claims and defense. The legal basis is our legitimate interests in protecting our legal rights and interests.

Legal Compliance and Vital Interests: We may process your data to comply with legal obligations or protect vital interests.

Providing Your Personal Data to Others

We may disclose your personal data to insurers, professional advisers, suppliers, subcontractors, and payment service providers as reasonably necessary for insurance, risk management, professional advice, marketing, and payment processing. We may also disclose your data to comply with legal obligations or protect vital interests.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All of the above categories exclude text messaging originator opt-in data and consent; this information will be shared with any third parties.

Retaining and Deleting Personal Data

In Section 6, we outline our data retention policies to comply with legal obligations. We retain your personal data only as long as necessary for the purposes it was collected.

We may retain your data longer if required to comply with legal obligations or protect vital interests.

Your Rights

Section 7 lists your rights under data protection law, including access, rectification, erasure, restriction, objection, data portability, complaint to a supervisory authority, and withdrawal of consent. These rights may have limitations and exceptions. More information is available here.

You can exercise your rights by contacting us using the details provided below.

About Cookies

Cookies are files containing identifiers sent by web servers to browsers and stored by the browser. They may be persistent (stored until expiration or deletion) or session-based (expire when the browser is closed). Cookies may not contain personal information, but personal data we store about you may be linked to information stored in and obtained from cookies.

Cookies We Use

Authentication and Status: Identify you and navigate our website.
Shopping Cart: Maintain the state of your cart.
Personalization: Store preferences and personalize the website.
Security: Prevent fraudulent use and protect our website.
Advertising: Display relevant ads.
Analysis: Analyze website and service use.
Cookie Consent: Store preferences regarding cookie use.
Cookies Used by Our Service Providers

Our service providers, such as Google Analytics, use cookies that may be stored on your computer. Google Analytics gathers website usage information to create reports. More information on Google’s privacy policy is available here.

Managing Cookies

Most browsers allow you to refuse and delete cookies. The methods vary by browser and version. Up-to-date information on blocking and deleting cookies is available at:

Chrome
Firefox
Opera
Internet Explorer
Safari
Edge
Blocking cookies may negatively impact website usability.

Amendments

We may update this policy by publishing a new version on our website. Check this page periodically for changes.

Our Details

NeckWise owns and operates this website. You can contact us via our website contact form, telephone, or email using the information provided on our website.